Jonathan (John) Caldwell
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Skilled in stepping into roles and quickly implementing positive changes to drive company success. Expertise in training, monitoring, and morale-building to maximize employee engagement and performance. Highly organized leader with strong program management and team-building abilities, focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
Decision Making Maintaining Required Compliance Team leadership
Project Planning Problem Resolution documentation and Reporting
Delegating Work Mentoring and Coaching Teamwork and collaboration
Staff Training Training and Development Punctual and Reliable
Experience:
O’Reilly Auto Parts- Retail Sales Specialist / Certified Parts Specialist 05/2024 / Present
• Reinforced rules to promote superior employee performance and upheld company standards and compliance requirements.
• Positioned skilled staff strategically to optimize department productivity during shifts.
• Enhanced operations and productivity through effective employee training, coaching, and assignments.
• Directed and led employees on efficient operations, methods, and procedures.
• Addressed employee behavioral issues, losses, and customer complaints by reporting to upper-level management.
• Delegated work, set priorities, and goals for staff.
• Maintained professionalism and composure in stressful situations, diffusing tense situations effectively.
• Ensured thorough opening, closing, and shift change functions to maintain operational standards daily.
• Provided coaching to staff for performance enhancement and improved customer relations.
• Offered leadership, insight, and mentoring to newly hired employees to equip them with knowledge of company programs.
Beklin Holdings DBA ECS Composites- Assembly - 07/2021 / 4/2024
• Reinforced rules to promote superior employee performance and upheld company standards and compliance requirements.
• Positioned skilled staff strategically to optimize department productivity during shifts.
• Enhanced operations and productivity through effective employee training, coaching, and assignments.
• Directed and led employees on efficient operations, methods, and procedures.
• Addressed employee behavioral issues, losses, and customer complaints by reporting to upper-level management.
• Delegated work, set priorities, and goals for staff.
• Maintained professionalism and composure in stressful situations, diffusing tense situations effectively.
• Ensured thorough opening, closing, and shift change functions to maintain operational standards daily.
• Provided coaching to staff for performance enhancement and improved customer relations.
• Offered leadership, insight, and mentoring to newly hired employees to equip them with knowledge of company programs.
Southern Oregon Linen - General Laborer - 02/2020 / 07/2021
• Coordinated the work of 18 employees through clear direction and motivational leadership.
• Oversaw workforce schedules and allocated resources to achieve project goals effectively.
• Reviewed completed work to ensure consistency, quality, and compliance.
• Conducted repetitive assembly tasks with hand and power tools and automated equipment.
• Maintained organization and cleanliness of the warehouse to meet health codes.
Asante - Food Service Worker - 09/2015 / 2/2020
• Collaborated with team members to complete assigned tasks and meet deadlines.
• Maintained order and cleanliness of work areas according to health codes.
• Followed service standards to deliver consistent positive customer experiences.
Bates Catering and Steakhouse- Assistant Kitchen Manager-
10/2011-07/2012
• Collaborated with team members to complete assigned tasks and meet deadlines.
• Maintained order and cleanliness of work areas according to health codes.
• Followed service standards to deliver consistent positive customer experiences.
• Kept inventory and placed orders.
• Maintained company standards and policies.
McDonald’s 04/2004-09/2008 & 07/2012-02/2016
Shift Manager
• Collaborated with team members to complete assigned tasks and meet deadlines.
• Maintained order and cleanliness of work areas according to health codes.
• Followed service standards to deliver consistent positive customer experiences.
• Kept inventory and placed orders.
• Maintained company standards and policies.
Lane Community College Catering 01/2008-08/2012
• Collaborated with team members to complete assigned tasks and meet deadlines.
• Maintained order and cleanliness of work areas according to health codes.
• Followed service standards to deliver consistent positive customer experiences.
• Maintained college standards, policies and procedures.
References: Available Upon Request
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