job title:Dispatcher needed for HVac & Refrigeration company
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H-vac & Refrigeration company
Central Point, OR
Compensation: $19.00/hour
Employment type: full-time
Job title: Office Scheduler/Dispatch (in office position)
H-vac & Refrigeration company is looking for a high energy, self-motivated, confident Dispatcher to add to our team.
We manage 7 technicians all over the greater southern Oregon area.
Primary Responsibilities and Duties (but not limited to)
• Answers customer calls, enter customer information in the schedule system.
• Responsible for getting all customer contact information including email address from every customer.
• Coordinates the scheduling of HVAC/Refrigeration installations, repairs and maintenances.
• Acts as primary contact between the customer and the company.
• Assist sales with writing up quotes
• Light office cleaning and organization.
• Manages paperwork for installations including documentation of accurate model and serial #.
• Attach pictures pre and post installation.
• Assist with walk in customers with counter sales for parts
Reporting Relationship:
• The Dispatcher reports directly to the Office manager.
Qualification Requirements:
• Education: High school degree or GED or equivalent experience
• Experience at handling multiple phone lines and interfacing customers is desirable.
• Experience with filing and records keeping.
• Maintaining high-quality customer service and care.
• Manage multi-line phone systems and respond to customer requests, questions, and complaints.
• Basic knowledge of Microsoft Word.
• Ability to follow directions and specific process steps.
• Must have valid driver's license.
• Must have reliable transportation.
• Must be available 8:00 am - 4:00 pm Monday -Friday.
Required Skills, Knowledge and/or Abilities:
• Must possess good communication skills, particularly telephone skills.
• Must be able to handle multiple phone lines and scheduling tasks.
• Must be customer orientated while maintaining the best interest of the company.
• Must have basic computer skills.
• Must be able to lift (approximately 25 pounds).
Benefits:
- 401(k) after 90 days
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Experience:
-Dispatching: 1 Year (Preferred)
- Microsoft Office: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
Work Location: In person position (Central Point)
Principals only. Recruiters, please don't contact this job poster.